Returns, exchanges and refunds
If you have any issues with your order, we'll work hard to make it right.
We have an amazing team standing by to help you out with your order.
To return an item to us, please let us know within 14 days from receiving your order and we'll send you the returns label.
All orders are shipped, tracked and delivered by Amazon USA, we use them because they're the best. Shipping is free on all orders of $50 or more and we'll also pay to send you a replacement if you'd like a different size or style.
You can return new, unopened items within 14 days of delivery for a full refund.
Returning an item - who pays the shipping costs
If you're returning an item due to it being unwanted, the shipping costs for the item to reach our warehouse will be bourne by you.
We'll quickly provide you with shipping labels and an RMA so that the items can be accepted back into Amazon's warehouse. We cannot however reimburse the shipping cost back to us.
It's also your responsibility to ensure the item gets back to us and we always recommend shipping it back to us with tracking. This way, we can find it if it get's lost or mis-placed. If you are exchanging the item into something else, the shipping cost to ship a new item back to you will be covered by us.
Items shipped to you in error
If you are returning items to us which have been shipped to you in error, we'll gladly cover the shipping cost of those. This really doesn't happen very often, but when it does, we make it right quickly.
When can I expect to receive an eligible refund?
You should expect to receive your refund within 14 calendar days of your item being received in our warehouse. Normally, we process this within a day or 2 but just to give ourselves room, we say 14 days. Also, it depends on your bank how quickly the refund shows back up on your account. This is normally 2-3 days but can take up to 5 days.
We honour all refunds if you let us know within 14 days of purchase and when the item is received back in a saleable condition.
Just to be clear, that means our Amazon fulfilment centre has tagged the returned item as "Sellable", not as 'Defective' or 'Customer Damaged'.
If an item is received as "Defective" or "Customer Damaged", sadly we will not be able to offer a refund. Sometimes, items are classified as "Defective" or "Customer Damaged" if they are received without the original tags so please do keep on the tags when you try your items for the first time.
If you need to return an item, please email firstname.lastname@example.org with your order number and details about the product you would like to return. We'll get back to you real quick with the returns label and return instructions.