Returns, exchanges and refunds
All orders are shipped, tracked and delivered by Amazon (USA for USA orders, and EU for European orders) from their fulfillment centres in the relevant country.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Items purchased at full price
You may return new, unopened items within 30 days of delivery for a full refund, if the item has not been bought on an offer.
Items purchased on an offer
Any items bought with a coupon, discount, or any other offer are not eligible for a refund and are final sale. We can offer exchanges into different sizes should your item bought on an offer does not fit.
Returning an item - who pays the shipping costs
If you are returning an item due to it being unwanted, the shipping costs for the item to reach our warehouse will be bourne by you. We would provide you with shipping labels and RMA so that the items can be accepted back into our warehouse, however are not able to reimburse shipping costs. It would be your responsibility to ensure the item gets to us and is shipped via a trackable method with proof of delivery. If you are exchanging the item into something else, the shipping cost to ship a new item to you will be covered by us.
Items shipped to you in error
If you are returning to us items which have been shipped to you in error, we would gladly cover the shipping cost of those back to our warehouse and the shipping cost of the correct item to you.
When can I expect to receive an eligible refund?
You should expect to receive your refund within four weeks your item being received in our warehouse.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.